Sebastian Scherrer

Southfield, Michigan - Linkedin

Work Experience

• Led a team that designed a new Managed Services product offering using Palo Alto Networks NGFW, Juniper switching, and Mist wireless access points
• Implemented central management platform using Palo Alto Networks Panorama and the M-700 platform for PA-220, 440, 460, 3410, and VM series devices
• Created template-based SD-WAN solution for customers with locations across the country, utilizing HA, BGP, and IPSec to improve network performance, increase deployment efficiency and reduce operating costs
• Automated tasks and information gathering with Python and device APIs for administration and deployment/project purposes
• Standardized equipment and policies, and performed complex migrations on existing customer networks to minimize impact on production networks
• Worked with the development team to integrate proactive http webhook alerting into Salesforce to allow for quick response and remediation by our network operations team

• Evaluated new technology solutions to determine their potential benefit to the organization
• Implemented and supported networks for customers using Cisco Meraki, Juniper SRX/EX/QFX, Ubiquiti, Extreme and Mist platforms
• Managed and maintained core network equipment for the Everstream service provider network including Juniper MX 204, 480, and 960 devices and Ciena optical transport systems
• Regularly upgraded and maintained equipment to address security and bandwidth capacity needs.
• Created security policies based around customer requirements
• Wrote/reviewed MOPs, SOPs, and participated in change management meetings
• Developed and mentored network operations center team members, provided tier 3 support when escalations occurred

• Implemented solutions based on customer requirements, including Voice, Wireless/Networking, and Servers
• Developed and maintained policies for patching, monitoring, and disaster recovery
• Managed vendor relationships for the technology solutions we offered such as VOIP, surveillance, and cabling
• Administered WAN/LAN and Cellular backup for customer retail locations using Cradlepoint NetCloud Manager for over 500 locations
• Created automated processes to increase efficiency and reduce troubleshooting time
• Maintained in house workstation provisioning system using Microsoft MDT and WSUS
• Provided Tier III support to service desk staff to ensure customer tickets were handled within SLA

• Maintained technology solutions at various facilities, including retail, corporate, medical, and industrial.
• Led a team of traveling technicians in building out IT infrastructure for over 20 T-Mobile retail stores
• Worked with customers to troubleshoot issues and provided training on solutions implemented
• Managed vendors for technology projects, including cabling and VOIP installations
• Led a project to replace printers across 300+ retail store locations, developing an automated solution for on-site technicians

• Addressed customer technical problems
• Provided on-location help for important accounts
• Used a ticket system to monitor problems and stay in touch with customers

• Active Directory administration and Group Policy management
• Provisioned and maintained desktop hardware for employees
• Provided desktop operating system and application support

Education

Oakland Community College - Auburn Hills, MI

• Associate Degree in Applied Science - Computer Information Systems - Info Tech Homeland Security
• Associate Degree in Applied Science - Computer Information Systems - Computer Support

Vendor Certifications

• Palo Alto Networks Certified Network Security Engineer (PCNSE)
• Palo Alto Networks Certified Network Security Administrator (PCNSA)
• Juniper Enterprise Routing and Switching, Specialist (JNCIS-ENT)
• Juniper Junos, Associate - (JNCIA-Junos)
• Microsoft Windows Operating System Fundamentals (MTA)